Description

Pre-Requisites

Performance Criteria

1. Contribute to team activities
1.1 Roles and responsibilities of team members are recognised
1.2 Contribution is made to identifying team goals and objectives
1.3 Activities are completed to required standard within timeframe and in accordance with organisation’s policies and procedures
1.4 Assistance in the completion of tasks is requested from other team members where appropriate
1.5 Team members are assisted to ensure efficient and safe completion of tasks in accordance with organisation’s policies and procedures
1.6 Participation by team members is encouraged and acknowledged
1.7 Changes in allocated role and responsibilities are implemented
1.8 Team meetings are attended regularly and punctually

2. Share knowledge and information
2.1 Information relevant to work is communicated effectively with team members to enable efficient completion of tasks in accordance with the organisation’s policies and procedures
2.2 Knowledge and skills are shared between team members

3. Give and receive support to/from team members
3.1 Feedback/assistance is given to other team members in an appropriate manner
3.2 Team members are supported in achieving workplace goals
3.3 Feedback from other team members is acted upon appropriately

Key Competencies

• Collect, Analyse & Organise Information
• Communicate Ideas & Information
• Plan & Organise Activities
• Work with Others & in Teams
• Use Mathematical Ideas & Techniques
• Solve Problems
• Use Technology

Range Statement

Teams comprise:

• two or more people working towards a shared purpose

Appropriate situation to request assistance may include:

• difficulty meeting timelines
• to comply with occupational health and safety requirements
• unsure of best method to complete task
• to maximise efficiency

Assisting other team members may include:

• own tasks completed
• to comply with occupational health and safety requirements
• assistance requested
• actions of others do not comply with requirements
• other team member appears to be having difficulty completing task

Contribute to workplace goals may include:

• completion of task
• achievement of new competencies
• development of new skills
• attainment of new knowledge
• personal development

Activities may include:

• Working with other members of a team in a work environment or responding in a combat or support role to natural emergencies
• technological/industrial emergencies
• civil/political emergencies and non emergency operations including community events
• public relations – activities
• sporting events
• parades
• festivals

Conditions under which this competency may be required include:

• hazardous conditions eg adverse weather
• after dark operations
• difficult terrain
• time pressure
• varying time frames from immediate/short term to long term
• response operations
• varying access to equipment/resources necessitating the use of improvised techniques
• single or multi organisation responses
• dealing with human behaviours that result from emergency situations
• non-emergency operations and events eg training and community education

Appropriate feedback on performance may include:

• acknowledging initiative
• aptitude
• ideas
• performance and assistance
• providing constructive criticism

Organisation’s policy and procedures may vary between sectors and organisations and may include:

•  legislation relevant to the operation/incident/response
• legislation relevant to the organisation
• operational
• corporate and strategic plans
• operational procedures
• operational performance standards
• organisation’s personnel practices
• policy and procedures
• organisation’s quality standards

Communication processes may include:

• established organisation’s procedures for recording and
• reporting
• the use of logs
• notebooks
• pagers
• radios and telephones
• team members may be geographically dispersed and require
• communication systems and technology to remain in contact

Evidence Guide

Critical aspects of evidence

• It is essential for this unit that competence be demonstrated in the effective communication and contribution to the achievement of tasks consistent with agreed goals

Underpinning knowledge

• composition of workplace teams and roles and responsibilities of team members
• non operational and operational communication processes
• techniques for giving and receiving feedback in a constructive manner
• techniques for supporting others

Underpinning skills

• encouraging others/team members
• following instructions
• interpersonal skills
• listening and using a variety of communication skills
• providing suggestions and information
• reporting information

Resource implications

• No special requirements

Consistency in performance

• Evidence will need to be gathered over time in a variety of team situations including regular work group and occasional or one-off work group

Context of assessment

• On the job or in a simulated workplace environment