Description

Performance Criteria

1. Use communication systems and equipment

1.1. Equipment is used and operated safely to support communications consistent with organisation’s policies and procedures

1.2. Communication equipment and techniques are selected to best meet the task, context and needs of the situation

1.3. The communication system is correctly utilised to facilitate transmission and reception

1.4. Communication systems are operationally maintained according to organisation’s policies and procedures

2. Transmit and receive communications

2.1. Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation’s policy and procedures

2.2. Contact is acknowledged, communication is confirmed and action initiated

2.3. Communication faults and deficiencies are reported according to organisation’s policy and procedures

2.4. Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication

2.5. Communication is processed and recorded in accordance with organisation’s policies and procedures

3. Maintain communications equipment

3.1. Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures

3.2. Faulty equipment is identified and noted for repair

Key Competencies

• Communicating ideas and information
• Collecting analysing and organising information
• Planning and organising activities 
• Working with others and in teams
• Using mathematical ideas and techniques 
• Solving problems 
• Using technology 

Range Statement

Communication equipment may include

• personal computers and modems
• radio
• facsimiles
• signalling devices
• mobile
• landline and satellite telephones
• pagers

Communication systems may include

• organisation’s networks
• communication protocols
• verbal communication procedures
• geographical information systems
• relevant legislation such as Telecommunications Act

Verbal communication procedures may include

• pro-words
• phonetic alphabet
• call signs
• coded messages
• use of abbreviations
• emergency procedures

Voice procedures may include

• rhythm
• speed
• volume
• pitch
• sentences
• correcting mistakes
• repetitions

Evidence Guide

Critical Aspects of Evidence

• It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation’s communication system and equipment

Underpinning Knowledge

• organisational policy and procedures relevant to the operation of communication equipment
• range of communication equipment available to the organisation
• the organisation’s communication system

Underpinning Skills

• clean and service communication equipment according to organisational procedures
• report communication faults and deficiencies according to organisational procedures
• use verbal communication procedures consistent with the organisation’s communication system
• utilise the organisation’s communication processes and systems

Resource implications

• access to relevant communication equipment

Consistency in performance

• evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

• observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment