SKILL  KNOWLEDGE  SAFETY

PUACOM007B - Liase with other organisations

Description

This unit covers the competency to develop networks and relationships and liaise effectively with other organisations

Pre Requisites

PUACOM005B Foster a positive organisational image in the community (Fire specific)

Application

The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible

Performance Criteria


1. Establish networks and relationships    
1.1 Formal and informal networks are established to support ongoing and future liaisons and collaboration
1.2 Relationships are developed and used in a way which provides identifiable benefits to the organisation from shared expertise, information and/or resources
1.3 Participation in regular meetings and forums supports mutual cooperation
1.4 Consultation with affected and interested parties is undertaken to support the organisational goals and objectives

2. Communicate and interact with other organisations    
2.1 Information is provided to other organisations in a clear, concise and comprehensive manner
2.2 Communication with other organisations is conducted in accordance with organisational policy and procedures
2.3 Information from other organisations is gathered to inform the improvement of services and to avoid duplication of effort
    

Required Skills & Knowledge

Required Skills
  •     chairing meetings
  •     networking and developing relationships
  •     public speaking
  •     using networks effectively

Required Knowledge
  •     awareness of role and responsibilities of other organisations
  •     chairing meetings
  •     knowledge of current practices and procedures for communicating in the workplace
  •     meeting protocols and procedures
  •     organisation's confidentiality requirements
  •     organisational policy and procedures relating to liaison with other organisations
  •     role

Range Statement

Organisations may include    
  • public safety organisations
  • government organisations
  • emergency response organisations
  • local
  • state/territory and commonwealth
  • government
  • suppliers
  • non-government organisations eg Red Cross
  • Salvation Army
  • volunteers
  • rescue etc

Affected and interested parties may include    
  • local community
  • business community
  • commonwealth
  • state and territory and local governments

Organisational goals and objectives may vary between sectors and organisations and may include    
  • organisational performance standards
  • organisational personnel practices and guidelines
  • organisational quality standards
  • customer focussed service delivery
  • community awareness of public safety issues
  • effective response to incidents/operations/emergencies
  • community participation in public safety activities
  • inter-organisation cooperation and collaboration
  • organisational goals and objectives may vary between sectors and organisations


Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit    
It is essential for this unit that competence be demonstrated as follows:
Networks and relationships developed and used effectively
All information provided is accurate and clear

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
 

Context of and specific resources for assessment   
Context of assessment
On the job or in a simulated work environment

Specific resources for assessment
No special requirements

Guidance information for assessment     
Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

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