SKILL  KNOWLEDGE  SAFETY

PUACOM003B - Manage information

Description

 This unit covers the competency to manage information to support the achievement of the organisation's objectives

Pre Requisites

 Nil

Application

The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Performance Criteria
1.Identify information needs and sources    
1.1 The information needs of individuals/teams are determined and the sources are identified
1.2 Information held by the organisation is reviewed to determine suitability and accessibility
1.3 Plans are prepared to obtain information which is not available or accessible within the organisation

2. Collect and analyse information    
2.1 Collection of information is timely and relevant to the needs of individuals/teams
2.2 Information is in a formal suitable for analysis, interpretation and dissemination
2.3 Information is analysed to identify relevant trends and developments in terms of the needs for which is was acquired

3. Use management information systems    
3.1 Management information systems are used to store and retrieve data for decision making
3.2 Technology available in the work area/organisation is used to manage information
3.3 Recommendations for improving the information system are submitted to designated persons/groups

4. Record and support information    
4.1 The results of information gathering, analysis and synthesis are reported within specified time frames and to the standard defined by the organisation
4.2 The results of information gathering, analysis and synthesis are reported so they can be inputs to policy development and organisation decision making
4.3 Information which is gathered is disseminated to appropriate personnel within the specified timeframe

Required Skills & Knowledge

 Required Skills
  •     analyse record information
  •     collect and collate information
  •     communicate effectively
  •     disseminate information
  •     present information
  •     use management information systems to store and retrieve data

Required Knowledge
  •     analysis and display techniques
  •     information collection, collation
  •     information evaluation issues
  •     information storage requirements and methods
  •     reporting procedures of the organisation

Range Statement

Presentation of information may include    

  • routine and complex reports and submissions
  • briefing notes
  • ministerials
  • proposals
  • project plans
  • articles and promotional material


Management information systems may include    

  • computers
  • communication channels
  • records management
  • procedures
  • manuals
  • protocol
  • legislation
  • guidelines and awards
  • organisational
  • legal and policy materials
  • client information
  • market trends
  • registries and file records
  • library
  • financial records
  • basic statistical information
  • personnel resources

Analysis may include    
  • application of statistical methods
  • mathematical calculations
  • critical analysis
  • problem solving

Collection techniques may include    
  • research
  • surveys
  • literature search
  • interviews
  • data bases
  • observation

Collection methods may include    
  • indexing
  • linking
  • sorting
  • comparing
  • categorising
  • integrating

Evaluation of information issues may include    
  • credibility
  • reliability
  • validity
  • accuracy
  • pertinence
  • relevance

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit    
Establish an effective information system which facilitates achievement of organisational objectives

Consistency in performance
Evidence will need to be collected over time in a range of actual and/or simulated management contexts.

Context of and specific resources for assessment    
Context of assessment
Evidence will need to be collected over time in a range of actual and/or simulated information management contexts

Specific resources for assessment
Evidence of competent performance should be obtained by observing an individual in an information management role within the workplace or operational or simulated environment

Guidance information for assessment     
Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

 

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