Description

Pre-Requisites

Application of Unit

This competency applies to operators who are required to provide information, orally or in writing in a one on one situation or as part of a group discussion.

The operator would:

• complete appropriate workplace forms
• provide appropriate workplace and technical information within their area of expertise
• identify routine information requirements seeking clarification where necessary.

Performance Criteria

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Context
This competency applies to all work environments and sectors within the industry.

Procedures
All operations are performed in accordance with procedures.

Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.

Tools and equipment
This competency includes items of equipment such as:

• telephone
• two way radio
• computer equipment.

Information sources and plant documentation may include:

• operating procedures
• work instructions
• incident procedures
• operating manuals
• quality procedures
• training program contents/materials
• safety data sheets
• job cards
• maintenance logs
• non compliance reports
• incidence and accident reports
• permits
• schematics/process flows/engineering drawings.

Reports
Reports includes the following as appropriate to workplace requirements:

• oral
• written
• electronic
• handovers (giving/receiving).

Problems
Respond to routine problems means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:

• difficulty in quickly locating information required
• missing forms, logbooks etc.
• conflicting work priorities
• delays in reporting of information
• information is inaccessible
• absence of approver/ other signatories
• breakdown of communication equipment.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Assessment will occur on the job or in a simulated workplace. In all cases it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competence must be demonstrated in the ability to provide and assess all required information and that the information provided both verbally and in writing is completed in a clear and concise manner, that is easily understood by others and in accordance with workplace requirements

Consistent performance should be demonstrated. For example, look to see that:

• reports and records are completed accurately, concisely and in accordance with procedures
• all information is provided in an efficient, effective, courteous and timely manner
• completion of shift handover, log books and company production records conveys all relevant information
• information sharing demonstrates effective communication processes such as turn-taking, participating in discussions and tolerating views of others in a way that contributes to the overall discussion
• notes of discussion are prepared so that they can be clearly interpreted by the receiver
• communication distinguishes between relevant and peripheral issues. 

Assessment method and context
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge. A holistic approach should be taken to the assessment.

Competence in this unit may be assessed:

• by observation and questioning to indicate understanding
• in a situation allowing the generation of evidence of the ability to respond to problems
• by using a suitable simulation and/or a range of case studies/scenarios
• by a combination of these techniques.

Required skills
Language, literacy and numeracy requirements

This unit requires the ability to read and interpret work instructions, procedures, operating manuals, job card and other documents provided to operators.

Writing is required to the level of completing workplace forms.

Basic numeracy is required to the extent required by work instructions and procedures.

Required knowledge
Competence includes the ability to:

• describe importance of workplace documentation in relation to job role
• apply organization, operational, quality and safety policies and procedures
• apply workplace codes such as numbers, symbols, signs, colour and other codes.