SKILL  KNOWLEDGE  SAFETY

MSAPMSUP100A - Apply workplace procedures

Description

 This competency covers the skills and knowledge required to complete own work activities

Pre Requisites

 Nil

Application

 This competency is typically performed by an operator working independently or in a team.
It includes:
  •     an awareness and application of workplace procedures
  •     an introduction to the industry
  •     knowledge of the company and the employee's role within the organisation.

Performance Criteria

 1. Identify industry sector.    
1.1 Identify the industry sector.
1.2 Recognise the major competitors in the industry and their products.
1.3 Identify career opportunities within the industry sector.
1.4 Explain the major external issues facing the industry.

2.I dentify products and customers.    
2.1 Identify company products.
2.2 Identify needs of external customers in line with organisation priorities.
2.3 Identify needs of internal customers.
2.4 Identify the role of quality processes in meeting product standards.
2.5 Identify your role in meeting customer requirements.

3. Recognise plant structure and processes.    
3.1 Identify key production sites/areas.
3.2 Explain role of individual in organisational structure.
3.3 Describe the production process within own work area and relationship with other parts of the production process.

4. Identify workplace role and responsibilities.    
4.1 Identify company objectives.
4.2 Identify organisational policies and guidelines in relation to job role.
4.3 Describe key responsibilities including OHS of own section/team and functional area.
4.4 Identify task requirements and work role.
4.5 Explain individual role in achieving section/team, plant and company objectives.

5. Follow workplace procedures.    
5.1 Identify existing sources of work instructions relevant to job role.
5.2 Follow work instructions in undertaking tasks.
5.3 Follow work instructions for recording process.
5.4 Seek advice from relevant personnel in clarifying work instructions when appropriate.

6. Recognise quality requirements.    
6.1 Identify instances of variation in quality from specifications or work instructions.
6.2 Identify basic quality concepts to work activities.
6.3 Follow organisation procedures for reporting and managing variations.
6.4 Report problems with materials/product quality to supervisors.
6.5 Explain organisation procedures for identifying and suggesting improvements to improve product quality.
6.6 Work within the organisation quality system.
 
7. Plan and organise a personal daily routine    
7.1 Plan daily routine to take into account rosters, industrial agreements and workplace procedures.
7.2 See clarification of requirements of tasks when appropriate.
7.3 Agree achievable time and other performance measures.
7.4 Complete tasks and identify and report variations to plan.

Required Skills & Knowledge

 This describes the essential skills and knowledge and their level required for this unit.
Competence includes an understanding of the products and functions of the organisation and the employee's role in completing tasks to meet customer, company and section/function objectives.

Language, literacy and numeracy requirements
This unit requires the ability to read and understand information contained in typical workplace documents such as standard operating procedures, OHS requirements, and maintenance logs.
Writing is required to the level of completing workplace forms and records.
Basic numeracy is needed to the extent required by work instructions and procedures

Range Statement

 Context
This is a general competency that is performed by all operators in all areas of operation.
In large plants with multiple processes, it may apply to just one process in a plant if those processes do not interact with each other.

Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.

Tools and equipment
This competency includes use of:
  •     organisation goals, objectives and targets
  •     business and performance plans
  •     access and equity principles and practice
  •     equal opportunity and anti-discrimination principles and practice
  •     OHS policies, procedures and programs
  •     quality and continuous improvement processes and standards
  •     workplace procedures
  •     ethical standards
  •     workplace agreements and awards
  •     unions and industry associations.

Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'.

Evidence Guide

 Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the knowledge and skills defined in this unit. These may include the ability to:
  •     understand relevant organisational policies, plans and procedures
  •     identify production processes relevant to work role
  •     identify work requirements and relevant workplace documents
  •     request advice, effectively question and follow instructions
  •     identify quality standards.

Consistent performance should be demonstrated. For example, look to see that:
  •     industry sector and major issues facing the industry are recognised
  •     main internal and external customers are identified
  •     role of individual and team/section is identified in terms of meeting company objectives (including safety objectives) and customer requirements
  •     relevant workplace policies and procedures are identified and followed
  •     tasks are performed in accordance with safety requirements/the quality system/workplace procedures
  •     appropriate documentation as defined by procedures is correctly completed.

Assessment method and context
Assessment will occur on-the-job or in a simulated workplace.

Competence in this unit may be assessed:
  •     in a situation allowing the generation of evidence of the ability to recognise and resolve to problems
  •     by using a suitable simulation and/or a range of case studies/scenarios
  •     through a combination of these techniques.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
It may be appropriate to assess this unit concurrently with relevant teamwork and communication units.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

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