SKILL  KNOWLEDGE  SAFETY

HLTAMBMA601C - Manage ambulance operations

Description

 This unit describes the skills and knowledge required to manage ambulance operations, for example, through supervision of an ambulance station

Pre Requisites

HLTAMBAS501B Conduct clinical assessment

HLTAMBCR502C Deliver standard clinical care

HLTAMBC403C Coordinate resources

Application

 This unit applies to management of ambulance services

Performance Criteria

 1. Maintain operations to meet quality standards    
1.1 Ensure supplies necessary for operations are available and meet organisation requirements
1.2 Ensure operations within the area of responsibility meet service delivery specifications
1.3 Provide accurate information and advice to staff, members of the public and related organisations, in line with organisation policy and within the manager's area of responsibility
1.4 Communicate operational information to the appropriate people in a manner, at a level and at a pace to promote understanding
1.5 Ensure systems to monitor quality, time and cost specifications for service provided are fully and correctly implemented and maintained
1.6 Recognise factors which may disrupt operations and take appropriate action to minimise their effects
1.7 Maintain complete and accurate records of operations in the manager's area of responsibility in accordance with organisation policies and procedures
1.8 Promptly communicate recommendations for improving efficiency of operations and quality of service to the appropriate people
1.9 Ensure operations are in accordance with local ambulance standard operation procedure
    
2. Create and maintain conditions conducive to productive work and quality service  
2.1 Ensure the work environment is as conducive to work activity as possible
2.2 Establish and maintain a sufficient supply of resources to meet community needs
2.3 Ensure staff working conditions and use of resources satisfy current legislation and organisation guidelines
2.4 Ensure maintenance frequency and the use of equipment conform to organisation standards, schedules and procedures
2.5 Where resources do not meet requirements, refer the matter to the appropriate person/s
2.6 Promptly report workplace accidents and incidents to the appropriate person/s and record as required
2.7 Promptly refer recommendations for improving conditions to the appropriate person/s
2.8 Ensure all necessary records are complete, accurate and legible and available to authorised person/s when required
2.9 Review records to ensure completeness and accuracy, in accordance with service policy
    
3. Monitor and control the use of resources    
3.1 Maintain expenditure within agreed budgets, ensuring it conforms to organisation procedures and does not compromise future spending requirements
3.2 Clearly explain the contribution each team member can make to control of resources
3.3 Ensure records of expenditure are complete, accurate and legible
3.4 Ensure prompt corrective action is taken in response to actual or potential significant deviations from plans
3.5 Promptly refer requests for expenditure outside the officer/manager's responsibility to the appropriate person/s

Required Skills & Knowledge

 Essential knowledge:
  •     Sound clinical knowledge
  •     Resource requirements
  •     Organisation policies and procedures
  •     Relevant legislation and industrial guidelines
  •     Budgets and finance management
  •     Record-keeping

Essential skills:
  •     Promote, implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability
  •     Use problem solving skills including:
  •     using available resources
  •     analysing information
  •     making decisions that maximise the effective management of ambulance operations
  •     Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including:
  •     asking questions
  •     active listening
  •     delivering presentations
  •     negotiating solutions
  •     acknowledging and responding to a range of views.
  •     Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:
  •     reading and understanding incident reports and case management materials
  •     preparing reports for senior management
  •     Use interpersonal skills, including:
  •     working with and managing others
  •     relating to persons from differing cultural, social and religious backgrounds.

Range Statement

 Operations include:    
  •     All those activities under the responsibility of the Officer

Sources of supply include:    
  •     External organisations
  •     Internal departments/teams

Supplies include:    
  •     Material supplies
  •     Equipment/technology
  •     Financial
  •     Information
  •     Sub-contracted/consulting/voluntary personnel

Specifications relate to:    
  •     Service delivery
  •     Operational requirements for meeting quality standards
  •     Specific functional duties within the organisation
  •     Quality assurance is achieved through systems that are both formal and informal.

Factors which disrupt operations are those affecting:    
  •     Service delivery
  •     Operational resources
  •     Quality of service
  •     Corrective actions are consistent with organisation policy and within budgetary constraints.

Conditions are those relating to:    
  •     Work environment
  •     Equipment/technology
  •     Hours worked

The Officer is legally responsible under the requirements of:    
  •     OHS legislation
  •     Industrial award, Ethnic Affairs Policy Statement and Equal Employment Opportunity legislation
  •     State multi-casualty plans
  •     Other relevant legislation or requirements

Evidence Guide

 Critical aspects for assessment and evidence required to demonstrate this competency unit:     
  •     Assessment must establish acquisition of Essential Knowledge prior to assessment of skills application for this unit.
  •     Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit
  •     Evidence must include demonstration over a period of time to ensure consistency of performance
  •     Candidates must demonstrate their ability to apply essential knowledge and skills identified for this competency unit before undertaking independent workplace application

Access and equity considerations:    
  •     All workers in the health industry should be aware of access and equity issues in relation to their own area of work
  •     All workers should develop their ability to work in a culturally diverse environment
  •     In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
  •     Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Related units:    
This unit should be assessed in conjunction with the following competency units:
  •     HLTAMBAS604B Conduct advanced clinical assessment
  •     HLTAMBCR603B Deliver intensive clinical care

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