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HLTAMBCR504C - Provide clinical mentoring in the work environment

Description

This unit describes the skills and knowledge required to provide clinical mentoring of client care in the work environment, to ensure optimal delivery of client care by another person

Competency involved in this unit relates to clinical supervision of care rather than to level of care

Pre Requisites

HLTAMBAS501B Conduct clinical assessment

HLTAMBCR502B Deliver standard clinical care

Application

 This competency unit offers a potential pathway into workplace training roles and may be assessed in conjunction with units of competency in workplace training and assessment

Performance Criteria

 1. Facilitate and mentor the delivery of appropriate client care    
1.1 Provide appropriate advice and/or support to treating officer or other person
1.2 Facilitate clinical discussions about the case
1.3 Encourage opportunities for self-audit of clinical care and identification of further training needs
1.4 Document and communicate feedback directly to treating officer or other person
    
2. Oversee welfare of ambulance personnel    
2.1 Take adequate measures to protect the physical and psychological well being of personnel
2.2 Ensure appropriate rostering of junior officers to provide opportunity for practical experience in delivery of the required competencies
2.3 Ensure adequate educational follow-up is made available to support the future delivery of the required competencies

Required Skills & Knowledge

 Essential knowledge:
  •     Relevant organisation policies and procedures
  •     Clinical knowledge base exceeding that of supervised officers
  •     Mentoring and coaching techniques

Essential skills:
  •     Provide on-site clinical supervision as part of an ongoing audited quality assurance system
  •     Apply relevant local ambulance standard operating procedures

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
  •     Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including:
  •     asking questions
  •     active listening
  •     mentoring and coaching - providing feedback and support
  •     seeking clarification of information
  •     negotiating solutions
  •     acknowledging and responding to a range of views
  •     Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:
  •     reading and understanding incident reports and case management materials
  •     preparing feedback reports
  •     Use interpersonal skills, including:
  •     working with others
  •     showing empathy with ambulance personnel
  •     relating to persons from differing cultural, social and religious backgrounds

Range Statement

 Clinical mentoring applies to:    
  •     levels of client care within the competencies and authorisation of the officer, based upon organisation policies and procedures, and assessment of the knowledge and understanding of the officer involved

On-job mentoring may include, but is not limited to:    
  •     Clinical leadership
  •     Post-case debrief
  •     Planned continuing education programs
  •     Ongoing welfare surveillance of officers

Evidence Guide

 Critical aspects for assessment and evidence required to demonstrate this competency unit:     
  •     The individual being assessed must provide evidence of specified essential knowledge as well as skills
  •     Evidence must include observation of performance in the workplace or in a simulated work situation
  •     Where, for reasons of safety, assessment takes place away from the workplace, simulations should be used to represent workplace conditions as closely as possible.
  •     Evidence must include demonstration over a period of time to ensure consistency of performance.

Access and equity considerations:    
  •     All workers in the health industry should be aware of access and equity issues in relation to their own area of work
  •     All workers should develop their ability to work in a culturally diverse environment
  •     In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
  •     Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

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