SKILL  KNOWLEDGE  SAFETY

HLTAMBC403C - Coordinate resources

Description

 This unit describes the skills and knowledge required to supervise organisation resources to ensure availability of vehicles and personnel

Pre Requisites

 HLTAMBC401C Receive a request for service

Application

 This unit applies to coordination of ambulance services

Performance Criteria

 1. Co-ordinate vehicle and personnel resources    
1.1 Undertake resource allocation in accordance with local ambulance standard operation procedure
1.2 At all times monitor known factors that may impact on service demand
1.3 Ensure the location and commitment of ambulance service resources are known at all times
    
2. Liaise with ambulance communications personnel    
2.1 At all times ensure personnel are given clear information
2.2 Communicate factors affecting resource availability to personnel
2.3 Identify factors affecting resource availability by seeking information from other ambulance communications personnel
2.4 Document information according to local ambulance standard operation procedure
2.5 Implement "on scene" communication chain of command
    
3. Liaise with other related organisations and emergency services    
3.1 Identify the need for involvement of other service(s) in a timely manner
3.2 Determine other service involvement in line with the case need
3.3 Ensure other service is contacted, adequately briefed, and appropriate assistance requested
    

Required Skills & Knowledge

 Essential knowledge:
  •     Local standard ambulance operation procedure
  •     Use of communications equipment and systems
  •     Available resources and their application
  •     Other emergency and non-emergency services and their function

Essential skills:
  •     Deal with a variety of situations/incidents, including:
  •     urgent
  •     non-urgent
  •     routine
  •     special
  •     Deal with:
  •     incidents when the involvement of other related emergency and non-emergency services is needed
  •     incidents involving prolonged entrapment
  •     incidents when assessment must be made as to the most appropriate receiving facility
  •     incidents involving multi-casualties ie large numbers associated with bus, rail, multi-vehicle accidents
  •     incidents when alternative receiving facilities need to be found
  •     incidents requiring multi-agency response
  •     Assess and analyse potentially multiple emergency and non-emergency situations requiring solutions immediately

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
  •     Demonstrate computer literacy, keyboarding skills
  •     Use problem solving skills including:
  •     using available resources
  •     analysing information
  •     making decisions that ensure efficient and effective coordination of resources
  •     Use oral communication skills required to fulfil job roles as specified by the organisation, including:
  •     asking questions
  •     active listening
  •     asking for clarification of information from other personnel
  •     negotiating solutions
  •     acknowledging and responding to a range of views
  •     Use interpersonal skills, including:
  •     working with others
  •     relating well with other team members and personnel from other emergency services
  •     Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:
  •     reading and understanding resource requirements
  •     recording data accurately and maintaining records

Range Statement

 Known factors may include, but are not limited to:    
  •     Organised events (sporting and social)
  •     Demonstrations
  •     Marches
  •     Holidays and festive occasions

Ambulance service resources may include, but are not limited to:    
  •     Road
  •     Aviation
  •     Maritime

Other emergency services may include, but are not limited to:    
  •     Fire
  •     Police
  •     SES
  •     Voluntary organisations
  •     Utilities
  •     Community services

Evidence Guide

 Critical aspects for assessment and evidence required to demonstrate this competency unit:     
  •     The individual being assessed must provide evidence of specified essential knowledge as well as skills
  •     Observation of performance in the work environment is preferable
  • However, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence
  •     Evidence of workplace performance over time must be obtained to inform a judgement of competence
  •     Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit

Access and equity considerations:    
  •     All workers in the health industry should be aware of access and equity issues in relation to their own area of work
  •     All workers should develop their ability to work in a culturally diverse environment
  •     In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
  •     Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Related units:    
The unit should be assessed in conjunction with the following related competency unit:
  •     HLTAMBC402C Assign ambulance service resources

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