GENERAL

Statement of Intention and Compliance

Risk Response + Rescue will observe the highest ethical and professional standards in all our dealings with clients, participants, trainers and employees and will treat them with dignity and respect.

We will comply with all Commonwealth and State legislative and regulatory requirements relating to our activities and those participating in them. We will observe, in particular, our duty of care, under the Occupational Health & Safety Act 2000, the Occupational Health and Safety Regulation 2001, the Workplace Injury Management and Workers Compensation Act and the relevant Australian Standards, to provide a safe and healthy working environment, and to identify, assess, and initiate the removal or control of workplace hazards.

 

We are a Registered Training Organisation and will continue to comply fully with the Standards of the Australian Quality Training Framework that govern the provision of nationally accredited training.

This code is supported by our Policies and Procedures, which are available for reference by members of staff, trainers, clients and participants via our web site or the Company’s office during office hours.

Risk Response + Rescue will ensure that all relevant information is obtained and disseminated to all participants, clients and staff.

 

Advertising and Promotion

All advertising and promotion of the Company and its activities will comply with the requirements of the AQTF Standards and the NSW Anti-Discrimination Act 1977. No advertising or promotional material will contain intentionally false or misleading information about the company, its courses or its other services.

Breaches of the Code

Any significant breach of this Code by a RR+R employee could lead to dismissal and further action, dependent on the nature and consequence of the breach.

 

Child Protection

Some of the company’s activities are designed to include minors, children and young adults entering the workplace. From time to time they also visit our premises. We endeavour to ensure that no child or young person undertaking one of our courses or on Company property is at risk of harm and will not employ staff or trainers who have a criminal conviction for a crime against a minor, violence or sexual assault. To ensure this, all of our staff are required to complete a working with children declaration at the commencement of employment.

 

Confidential Information

We respect participants' and employees' rights to privacy and will maintain the confidentiality, integrity and security of all personal records and information entrusted to us in the course of our work. We will not communicate details to others without the written permission of the person concerned, unless it would normally be available to the public, or is required by law to be released.

 

Financial Management

We will exercise sound financial management in all areas of our operation, and will plan, monitor and regularly report on our progress against our plans to ensure our continuing viability.

 

Occupational Health & Safety

RR+R is committed to providing a safe and healthy work environment for staff and participants in compliance with statutory requirements and awards. This includes training and assessment environments and any OH&S requirements of courses and assessments. We regularly conduct and review safety and hazard checks to ensure clients, staff and participants are aware of their rights and responsibilities according to OH&S requirements.

Personnel

We will be a fair, equitable and supportive employer, meeting all our financial and other obligations to our employees promptly and efficiently and encouraging them to undertake further professional development. In return we expect them to observe their responsibilities for the welfare of others and the proper care of the Company's property when engaged in activities on its behalf.

RR+R will not discriminate against any applicant for employment on the grounds of race, gender, marital status, sexual preference, educational background, colour, pregnancy, national origin, ethnic or socio-economic background, religious or political affiliation, or physical or intellectual impairment.

 

COURSES

Appeals and Grievances

If a participant is assessed and is deemed as being not yet competent in any accredited course they may appeal against the assessment. A participant wishing to appeal against an assessment should first advise the trainer who will inform the participant of the procedure to be followed.

Participants, members of staff or trainers who may have a complaint of another kind against the Company, its employees or its contractors should discuss the matter with the Administration and Training Manager or the Managing Director, who will endeavour to resolve the issue directly or advise the complainant of the procedure to be followed to address it.

 

Outcomes and reasons for decision will be advised in writing.

 

Access and Equity

Access to our training courses is not limited by reason of race, gender, marital status, sexual preference, educational background, colour, pregnancy, national origin, ethnic or socio-economic background, religious or political affiliation or by physical or intellectual impairment.

However, while Risk Response + Rescue generally allows access regardless of physical fitness, size or height, physical impairment, or intellectual impairment, it may deny participation, or terminate participation, where, in the Company’s opinion, a person’s physical, psychological or intellectual condition may imperil the health, safety or welfare of themselves, or others, in the conduct of the course, or subsequently in the performance of their duties. 

Consultation with Employers and Clients

The majority of our training is conducted in our clients workplace and is designed in close consultation with them beforehand to ensure it will meet their needs. Courses may be conducted on weekdays, evenings, or weekends to suit clients’ particular timing requirements.

 

Evaluation and Review

We welcome any feedback on the Company, our courses or our personnel. All course participants are given the opportunity to complete a course evaluation form, and courses are reviewed regularly by trainers, staff, and representatives of industry and modified where necessary to ensure they remain current and relevant. All feedback is managed in accordance with our privacy Anonymous feedback is not accepted.

Harassment & Victimisation

RR+R has a duty of care to safeguard participants, staff and visitors from the risk of harm while participating in our activities or when on our premises, and in the interests of all participants in our courses we cannot allow a participant to disrupt the learning experience of other participants.

Accordingly we will take firm action against any person found, or reported to be, harassing, victimising, or bullying participants, members of staff, instructors or other persons participating in our activities or on our premises.
 

Mutual Recognition

RR+R recognises the AQF qualifications and Statements of Attainment issued by any other RTO. However, due to the high risk nature of activities on our scope and the requirements of legislation and national standards that these are regularly maintained, the company may require persons to demonstrate current competency in the qualification in addition to recognition of prior learning.

 

Recognition of Prior Learning

We recognise all AQF Qualifications and Statements of Attainment properly issued by other Registered Training Organisations. Furthermore, participants in nationally accredited courses may claim credit for previous study, experience or acquired work skills if they make arrangements prior to course commencement and meet the necessary requirements. However, due to the high risk nature of activities on our scope and the requirements of legislation and national standards that these are regularly maintained, the company may require persons to demonstrate current competency in the qualification in addition to recognition of prior learning.

 

The Training Environment

We will provide a safe and healthy learning environment for our staff, trainers and participants. All training venues will comply with OH&S requirements and Australian Standards and safety and hazard checks will be undertaken wherever necessary to ensure that significant risks are identified, assessed, and controlled.

All equipment used in courses will meet or exceed legislative requirements and all relevant licences will be current. Regular maintenance checks, including the upgrading of appropriate software when necessary, are carried out on all equipment.

 

Training and Assessment

All our trainers and assessors are acknowledged experts in their fields and hold at least Certificate IV in Assessment and Workplace Training or its equivalent, together with extensive work experience.

Our courses will be of consistently high quality. Trainers will be diligent in the preparation and delivery of their courses. They will recognise and appreciate participants' individual needs and learning styles, provide language and literacy support where appropriate, and encourage continuous evaluation and positive reinforcement. They will observe the Company’s policies and procedures relating to their work at all times.

Participants in accredited courses will be told at the beginning of the course of the purpose, methods and timing of assessments to be undertaken and of any flexible arrangements and support to assist those with language, literacy or numeracy difficulties.

 

Assessment will follow guidelines set out in the relevant Training Package.

PARTICIPANT SERVICES

Induction

At the beginning of each course, information relating to course content, outcomes, assessment methods, pathways, RPL, RCC, and where to get support for language, literacy or numeracy needs, is disseminated to participants.  Courses are delivered using appropriate teaching strategies and using adult education principles.

Language, Literacy & Numeracy Assistance

Participants are offered assistance in language, literacy and numeracy for course assessment and delivery via referral. Flexibility course delivery to accommodate language, literacy and/or numeracy issues can be arranged where RR+R deem it is appropriate. This is at the client's or particpants cost unless other arrangements have been confimred.